Frequently Asked Questions (FAQ)

1. What materials do you use for your socks and slippers?
We use high-quality materials such as coral fleece, cotton, and polyester to ensure our products are both comfortable and durable. Each product is designed to provide breathability and warmth.

2. What sizes are available?
Our socks and slippers are available in various sizes. Many of our products are one-size-fits-most. For specific size information, please refer to the product descriptions on our website.

3. How do I choose the right size?
Please refer to the size charts in the product descriptions. If you are between sizes, we recommend choosing the larger size. We are happy to answer any further questions you may have regarding sizing.

4. How do I care for my socks and slippers?
We recommend washing our products according to the care instructions on the label. Generally, they should be washed at a low temperature and air-dried to ensure the longevity of the materials.

5. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please see our shipping policy for more information.

6. How can I make a return or exchange?
If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the goods. Please contact our customer service for further information on the return process.

7. Do you offer gift vouchers?
Yes, we offer gift vouchers! These can be purchased in various amounts and are a great way to make someone happy.

8. How can I contact customer service?
You can contact us anytime via our contact form on the website or by email. We are here to help you and answer your questions.

8. What is the returns process?

Returns must be sent to Snooze Soles / Servet Kara - Siglgasse 18 - 2700 Wiener Neustadt - Austria, quoting the order number. Return shipping costs are the responsibility of the buyer. Once the items have arrived undamaged, we will issue a full refund.