Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us, Snooze Soles / Owner Servet Kara, Siglgasse 18 - 2700 Wiener Neustadt, email: office@esk-agency.com, by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.

Cancellation form use, but this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of goods

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

**Return shipping costs for sending the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

To:
[Company name]
[Address]
[E-mail address]
[Phone number]

I/We hereby revoke the contract concluded by me/us for the purchase of the following goods :
Ordered on ( )/received on (*)

Consumer name(s):
Address of the consumer(s):
Signature of the consumer(s) (only for notifications on paper):
Date: